We know that people don't really like reading Terms and Conditions, so we’ve kept them short and easy to read:Usually, our cancellation policy is very strict (with an exception made for covid-related travel restrictions). The reason our policy is so strict is that we are a very small, popular hotel that promises you once we sell one of our rooms for your vacation, we won't sell it to anyone else and unlike airlines, we never overbook. If you cancel on us, we will not be able to offer you a refund, but the travel insurance you undertake to cover your trip to Swell will do so. Covid-19 Exceptions: We have amended our strict terms to allow for the postponement of your stay should your plans be thwarted specifically by new covid19 restrictions (there are currently no restrictions preventing you from entering the Dominican Republic). If new restrictions are put into place which prevent you from traveling, you will be able to use any payment you make to Swell towards a stay at any stage in the future, with no expiry date. Obviously, re-booking will depend on availability when choosing your new dates and some popular Holidays will incur additional cost (such as Easter, Christmas, or New Year dates).
Arrival balances don't change in case of late arrivals and if for any reason you need to extend your stay at Swell additional charges will apply; we will, of course, provide you with an invoice so that you can make a claim on your insurance policy.
Our kitchen is strictly out of bounds for guests: We know it looks inviting as a lovely open space, but it is for our staff only to use. We put Swell right next to a whole bunch of good, (often cheap) places to get lunch and dinners (on the nights we don’t cook).
If you ask to cook/warm something up, or try to keep a half-eaten takeaway in the fridge, you will be refused by Swell staff. There is plenty of alternative accommodation available in Cabarete if you want to self-cater.
We will look after you very well; our staff have the best training available in their fields of expertise, but if you hurt yourself doing an activity (surfing/kiting are EXTREME sports), or your stuff gets stolen, we won’t take responsibility for it; your travel insurance policy needs to cover you.
Make sure you have adequate insurance to protect any belongings you bring with you to Swell. Swell will not take any responsibility for any loss or damage to your belongings whilst at the camp; we can vouch for our own staff but in shared rooms particularly, we cannot vouch for fellow guests.
The same applies to any activities undertaken outside of Swell (canyoning as a good example); these all carry an element of danger and you undertake these excursions at your own risk.
Our surf coaches will give you instructions at the beach to keep you safe. If you do not follow their guidance, they may refuse to take you to the beach, or allow you to rent our equipment. Charges will be applied for reckless use or loss of Swell equipment whilst on loan to youIf our terms and conditions don't suit you, don't proceed to pay
Thank you for reading.Team Swell