We know that people don't really like reading Terms and Conditions, so we’ve kept them short and easy to understand:
Our cancellation policy is very strict for the following reason: We are a small, popular hotel that promises you once we sell one of our rooms for your vacation, we won't sell it to anyone else and unlike airlines, we never overbook. If you have to cancel your trip, regardless of the reason, we will not be able to offer you a postponement or refund. Instead, the travel insurance you agree to take out to cover your trip to Swell will do so. It's Ok if you don't want to take any risk; don't proceed now but instead, contact us just before you travel to see if we still have space for you. If you would like us to guarantee you a room by proceeding now, you will also be guaranteeing us your payment.
Arrival balances won't change in case of late arrivals or changes of arrival dates, and if for any reason you need to extend your stay at Swell additional charges will apply. We will, of course, provide you with an invoice so that you can make a claim on your travel insurance policy.
Our surf coaches will give you instructions at the beach to keep you safe. If you do not follow their guidance, they may refuse to take you to teach you or allow you to use our equipment. Charges will be applied for reckless use or loss of Swell equipment whilst on loan to you.
Swell can cater to people up to 100kg in weight for surf lessons and/or surfboard rentals. If you weigh more than that, our equipment is just not suitable for you, even though we have in our fleet the biggest beginner surfboards available. If you arrive at Swell and we have to rent a specialist board for you (which usually has to be a S.U.P. if you are more than 100kg), those extra charges of $175 USD for a week-long rental, or $25 USD per day, will be passed on to you.Our kitchen is strictly out of bounds for guests: We know it looks inviting as a lovely open space, but it is for our staff only to use. We located Swell right next to a whole bunch of good, (often cheap) places to get lunch and dinners on the nights we don’t cook.
If you ask to cook/warm something up, or try to keep a half-eaten takeaway in the fridge, you will be refused by Swell staff. There is plenty of alternative accommodation available in Cabarete if you want to self-cater.
We will look after you very well; our staff have the best training available in their fields of expertise, but if you hurt yourself doing an activity (surfing/kiting are EXTREME sports), or your stuff gets stolen, we won’t take responsibility for it; your travel insurance policy needs to cover you.
In proceeding to pay, you agree to take out adequate insurance that must protect any belongings you bring with you to Swell. We will not take any responsibility for any loss or damage to your belongings whilst at the camp; we can vouch for our own staff but in shared rooms particularly, we are unable to vouch for fellow guests.
The same applies to any activities undertaken outside of Swell (canyoning for example); these all carry an element of danger and you undertake these excursions at your own risk.
Covid19 is across the globe and countries one by one are learning to live with the virus. The Dominican Republic is one of those countries and has been open to tourism since July 2020. Swell reopened in December 2020 and so far, none of our guests has tested positive for COVID19 (out of approximately 380 guests this year).
Swell is a deliberately social place and apart from our usual high standards of cleanliness, we have not put other measures in place. We do not social distance or prevent our guests from freely going out and about in the community, as do our staff. You are not required to wear a mask in Swell.
Should you test positive before your return flight (antigen tests for your return flight are available in a lab a short walk from Swell and cost $50 USD), in order to protect fellow guests, you will be asked to self-isolate and not mix further with guests or staff. Your travel insurance must cover you for any additional nights you might need to stay at Swell.
If our terms and conditions don't suit you, please don't proceed to pay
Thank you for reading.