This form is the only acceptable way to give us your arrival details for your POP (Puerto Plata airport) transfers with Swell. We do not accept copy and pasted or forwarded airline flight itineraries via email, so please do not send them.

Once you begin your journey to Swell, our manager Haudy is your point of contact (via Whatsapp or telephone calls only). Haudy’s number is 001 809 963 8397. You must make contact with her to advise of any delays or cancellations to your flight to avoid a driver being at the airport for you at the wrong time. Additional charges will apply for extra waiting or unnecessary journeys

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Airport transfers are only available on your check in and check out dates. From Puerto Plata Airport (POP) to Swell

Airport transfers are only available on your check in and check out dates. From Swell to Puerto Plata

We know that people don't really like reading Terms and Conditions, so we’ve kept them short:

Usually, our cancellation policy is very strict, but given the strange times we are in currently with the covid19 pandemic, we have amended them to allow for unlimited postponements should your plans be thwarted by ongoing covid19 restrictions. This means that you can use any payment you make to Swell towards a stay at any stage in the future, with no expiry date, should you be unable to travel for your original dates. Obviously, re-booking will depend on availability when choosing your new dates and some popular Holidays may incur an additional cost (such as Easter, Christmas or New Year dates).
If for any reason you need to extend your stay at Swell additional charges will apply; we will, of course, provide you with an invoice so that you can make a claim on your insurance policy.

Our kitchen is strictly out of bounds for guests: we know it looks inviting as a lovely open space, but it is for our staff only to use. We put Swell right next to a whole bunch of good, (often cheap) places to get lunch and dinners (on the nights we don’t cook).

If you ask to cook or warm something up or keep your half-eaten takeaway in the fridge, you will be refused. There is plenty of alternative accommodation available in Cabarete if you like to self-cater.

We will look after you very well; our staff have the best training available in their fields of expertise, but if you hurt yourself doing an activity (surfing/kiting are EXTREME sports), or your stuff gets stolen, we won’t take responsibility for it; your travel insurance policy needs to cover you.

Make sure you have adequate insurance to protect any belongings you bring with you to Swell. Swell will not take any responsibility for any loss or damage to your belongings whilst at the camp; we can vouch for our own staff but in shared rooms particularly, we cannot vouch for fellow guests.

The same applies to any activities undertaken outside of Swell; like Canyoning for example, can be dangerous by their very nature and you undertake these excursions at your own risk.

Our surf coaches will give you instructions at the beach to keep you safe. If you do not follow their guidance, they will refuse to take you to the beach or allow you to rent our equipment.